Your satisfaction is extremely important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) as long as the product is returned unused, in the state it was received, and in the original packaging within 30 days. If the product was damaged in the original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping.
Refunds will not be provided for items that have a broken safety seal (e.g. opened food pouches, water pouches or first aid products).
Once the returned merchandise is received a credit will be issued based on the original payment method. Please allow up to thirty (30) days for processing.
Please repack return items in the original packaging (include the Packing Slip or Sales Receipt) and ship all returns to the following address:Pet Evac Pak LLC
If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:
Our return center cannot process exchanges. If you’ve found another item on our website you would prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.