Your satisfaction is extremely important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) as long as the product is returned unused, in the state it was received, and in the original packaging within 30 days. If the product was damaged in the original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping.

Return Guidelines

Refunds will not be provided for items that have a broken safety seal (e.g. opened food pouches, water pouches, or first aid products). Once the returned merchandise is received a credit will be issued based on the original payment method. Please allow up to thirty (30) days for processing.

How do I return my items?

Please repack return items in the original packaging (include the Packing Slip or Sales Receipt) and ship all returns to the following address:

Pet Evac Pak LLC
Attn: Returns
555 Reactor Way, Reno NV 89502

If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:

  • The first and last name used to place the order
  • Your phone number to contact you for any necessary additional information
  • Reason for the exchange or return

If you have any questions about the return process, please call us at 775.499.5626 or email


Our return center cannot process exchanges. If you’ve found another item on our website you would prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.